26 Lisson Grove
Awarded a 2.1 for a joint honours
degree in leisure and tourism and sport and recreation, which has been
achieved through hard work and commitment. Such tenacity has yielded excellent
research and communication skills. A holistic understanding of product
utilisation and customer satisfaction has been accumulated through fieldwork
and employment in the leisure and tourism sector.
Working under own initiative to organise
research and produce quality assignments to meet course deadlines for a
Communicating in small groups to deliver
presentations to students as part of the degree.
Conducting a semiotic analysis of a
popular tourist venue (Tintagel) to compare marketing and promotion with
visitor satisfaction for a dissertation.
Designing, implementing and analysing
visitor questionnaires to investigate visitor perceptions of Tintagel for
Liaison with senior team members in
a National Park Information Centre to respond efficiently to a myriad of
Organising and counselling guests on
a daily basis at a children's activity centre.
Competent with a range of software,
including Microsoft Word, Excel and SPSS.
Education and Qualifications
BA (Hons) Leisure and Tourism (major)
and Sport and Recreation (minor). 2.1.College of St Mark & St John,
University of Exeter.1998-2000
HND Sustainable Tourism Newton Rigg
College, University of Central Lancashire.1996-1998
GROUP LEADER (8-13 age group)1998-1999
PGL TRAVEL, Boreatton Park Activity Centre. Summer vacations.
NATIONAL PARK INFORMATION CENTRE ASSISTANT
1997 N.P.I.C., Keswick. Work placement.
Collaborated with other group leaders
and senior staff members to ensure optimum welfare and satisfaction
for up to 24 guests.
Organised and motivated guests to participate
in various activities
Solved problems and responded to individual
Prepared arrivals and departures.
Conducted a guided tour of the site.
Kept a simple cash float of up to £300.
POSTMAN FULL-TIME ROYAL MAIL, Ilford.1993-1996
Worked as a member of a small team to
deliver good customer care.
Ability to listen and respond in a calm
and efficient manner was a fundamental component.
Acted as cultural broker between visitor
and accommodation sector in Book A Bed Ahead (BABA) scheme. Required
excellent telephone skills and verbal communication.
Compiled a database of local camping
barns in response to the expanding camping barn network.
Conducted a survey of local shops and
facilities to enhance visitor information.
Ordered, distributed and sold stocks
Extracted and communicated local weather
forecast on a daily basis.
Punctuality and dedication were paramount
in order to work regular unsociable hours (0500-1300 Mon-Sat and also night
Required honest and responsible person
to transport personal and valuable items safely to customers.
Enhanced quality of product by building
good customer relations and loyalty.
Group Leader Award - PGL 1998
Food Hygiene Certificate- Newton Rigg
CLAIT stages 1&2 - Newton Rigg College
A passion for hiking and the outdoors
has provided an excuse to travel extensively in Britain and some parts
of Europe. Experiences are complemented by a photographic journal.
Have represented both school and club
at football and athletics.
Also like music, cinema, reading and
Date of birth: 4 April 1972